ArticleRate: How to talk to the client rules of
Good customer service Tips Acquiring a new customer istotimes more epensive than retaining an eisting one. What's more, sending sales offers to him is much more effective. Therefore, every company should ensure effective customer service. What does it meanWhat are its rulesCONTENTS Why do you need the principles of good customer serviceSoft customer service rules Technical principles of customer service Summary I divided the entry into customer service principles present in the areas of soft skills and hard, technical ones. I believe that only their combination provides the right level of customer service. So check which skills you need to work on! Contact us and join the real GameChangers in your industry!Why do you need the principles of good customer serviceBuilding relationships with customers is the cheapest sales strategy. Harvard Business Review research indicates that the cost of acquiring a customer istotimes more epensive than retaining an eisting one. The Saudi Arabia WhatsApp Number published research report also indicates that sales to current customers amount to -, while to new ones only - . This means that customer retention should be the primary goal of every company. However, this cannot be done without effective customer service. What is itCustom care is nothing more than customer service. The definition indicates that customer service is understood as all interactions occurring between a customer and a product or service provider . Importantly, service is not limited only to the moment of sale, but also continues later. Her task is to build relationships with the customer and their loyalty.
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Customer satisfaction translates into the fact that they will be happy to return to the brand and shop there. Soft customer service rules Listen carefully to the customer The principles of good customer service put active listening first. However, you must know that humans hear much fewer words than we think. Research shows that we can listen attowords per minute , but think about words at a rate of , to , words per minute. This difference makes active listening one of the most neglected skills today. I keep repeating that there is a big difference between activities such as listening and hearing. When you talk to a customer, focuson them. Put aside .
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